ELCOM can help you eliminate unbudgeted service expenses by selecting a service plan that is right for you. Our customized service plans offer you the peace of mind that your system will be serviced promptly to minimize downtime and repair cost. Plans can be further on-demand customized to offer the ideal coverage for equipment costs, labor costs, and service response charges for all types of protection systems including intrusion alarms, fire alarms, video systems, and access control systems, gate automation as well as solar power plants. Let us help you make your systems more reliable with ELCOM Service Plans as below.

Annual Maintenance Contract (AMC)

• Annual Contract
• Monday - Friday, 9am-4pm
• Free 3 Preventive Maintenance Services (PMS) per year
• Free 3 Service On-demand Calls per year
• Additional Calls at 20% discount
• Covers Labor costs only
• Minor repairs will be done free of cost
• Any spares used will be at cost as applicable
• Max 24 Hours response time (except holidays)
• Payment in advance before the start of the contract

Service on Demand

• Monday - Friday, 9am-4pm
• Minimum Service costs applicable will be informed in advance
• Minor repairs will be done free of cost
• Any spares used will be at cost as applicable
• Max 48 Hours response time (except holidays)

ELCOM can provide assurance that your electronics systems are operating at their peak with our preventative maintenance program. By inspecting your systems on a scheduled basis, you avoid system downtime in the event a component fails.

ELCOM Preventative Maintenance plans to cover all types of protection systems including intrusion alarms, CCTV systems, door phones, access control systems, solar systems, and integrated solutions; all customized to your needs. Please sign up AMC from the Service Plans to make sure all required systems function trouble-free and has a long life.

Main tasks covered during PMS

• Visual inspection of devices
• Walk-test of system components
• Cleaning of devices as needed
• Verification of the communication link
• System training to customer
• Programming back-up and software patch/firmware updates (as available)
• Monthly, quarterly, semi-annual and annual inspection options available
• Under ELCOM AMC Service Plan, 3 PMS are included.
• Access to technical support through our Technical Assistance Center (TAC)

As a leading provider of systems and solutions, ELCOM can offer a thorough assessment of your requirement that pinpoints unique challenges, vulnerabilities of any organization. Our trained, knowledgeable, certified professionals can provide you with free site assessments as per site feasibility. We have worked with clients ranging from a small store to Fortune 500 company and Government agencies, giving us the experience to identify and recommend a very effective and appropriate solution.

In addition to security risk assessment, we can provide a variety of professional services for making your systems most efficient. Our team consists of certified engineers, technicians, system integration specialists with a combined experience in security, solar, and IT so our clients can trust we can deliver an integrated solution that save time, money, and resources.

Our professional services include

• Project Consultancy
• Project Management
• On-site systems operations training
• Technical Assistance Center (TAC) - Online

When you select ELCOM, you can be assured that your unique needs will be met through efficient system design and error-free installation. ELCOM experts work with architects, owners, and engineers with the preparation of construction documents for your electronic security systems, mechanical access systems, automatic entrances, for both new construction and retrofit projects for an error-free project solution.

Put your trust in ELCOM's highly trained and certified system installation technicians and receive an up-front understanding of your solution offered with and proper levels of communication throughout the system installation. We actively maintain all necessary requirements for the localities in which we do business—this helps avoid problems and helps keep your security operations in compliance. In addition, we can provide training and adherence to your system, so you can get the most from your system from the start.

We assure you of our high-quality standards, ethical code of conduct, and a high level of professionalism.